Refund policy

Returns

You have 30 days from the day you receive your order to request a return. To be eligible, the item must be unworn, in the condition you received it, and in its original packaging, and you will need your order number.

To start a return, email draycott.co@gmail.com with your order number and the item you want to return. We will confirm the return address and how to send it. Please do not post anything back before we have confirmed it, as unrequested returns cannot be accepted.

Return postage for change-of-mind returns is paid by you. We recommend a tracked service, as we cannot refund items that do not reach us.

Damaged, faulty or wrong items

Check your order when it arrives. If an item is damaged, faulty or not what you ordered, email us within 14 days of delivery with your order number and a photo. We will replace it or refund you in full, including any return postage. Under EU consumer law every item is also covered by a two-year legal guarantee against faults.

Exchanges

We do not run exchanges directly. Return the item for a refund and place a new order for the piece you want.

Your 14-day right to cancel (EU and UK customers)

Separately from the 30-day policy above, you have the legal right to cancel your order for any reason within 14 days of receiving it. Email draycott.co@gmail.com within that time to let us know, then return the item within a further 14 days. The same condition requirements apply, and you pay the return postage.

Refunds

Once your return arrives and has been checked, we will email you to confirm whether the refund has been approved. Approved refunds go back to your original payment method within 14 days of us receiving the item, and include the original standard delivery charge if you paid one. Your bank or card provider may take a few extra days to show it. If it has been more than 14 days since we confirmed your refund, email draycott.co@gmail.com.